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About Me
About Me
I help organizations solve performance challenges through learning, technology, and process improvement. My work focuses on creating practical solutions that improve both employee performance and business outcomes.
Featured Project
Featured Project
ASDD Systematic Troubleshooting Methodology
This performance improvement solution provides a structured troubleshooting framework that helps NOC engineers analyze issues, identify root causes, and resolve problems more efficiently. The project combines job aids, process guidance, and performance support tools to improve consistency and decision-making.
Gamified Learning
Gamified Learning
Build critical thinking skills crucial for problem solving by identifying relevant information in a gamified challenge.
Customer De-escalation
Customer De-escalation
Practice workplace decision-making through realistic conversations and consequences.
Areas of Expertise
Areas of Expertise
Performance Improvement
Learning Experience Design
Technical Training
Technical Writing
Knowledge Management
Process Improvement
Systems Thinking
Accessibility & UDL
AI-Enhanced Learning Solutions
Copy editing
Proofreading
Tools
Tools
Articulate Storyline 360
Articulate Rise 360
Adobe Captivate
Canva
Camtasia
Canvas LMS
Confluence
SharePoint
Microsoft 365
AI-Assisted Design Tools
Education
Education
Ed.D., Learning Design & Performance Technology (In Progress)
M.S., Instructional Systems & Learning Technologies
Graduate Certificate, Instructional Design & Technology
B.A., English
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